Frequently Asked Questions
see below for a listing of common questions and answers. If you
do not find the answer you need, please contact our customer service
department at 724-846-2400 from 8:00 a.m. to 4:00 p.m. Monday thru
Q: What is the hardness
of my water?
A: The hardness in 2007 ranged from 76 mg/l (4.44
grains/gal) to 140 mg/l (8.19 grains/gal).
Q: Is Fluoride added
to my water?
A: Beaver Falls Municipal Authority water contains
approximately one part per million of Fluoride.
Q: How can I check
to see if I have a water leak?
A1: Checking for leaks at your meter.
First you need to turn off all water using appliances and fixtures.
Then observe the small leak detection triangle that is located on
the dial of your water meter. If this triangle is rotating (even
very slightly), there is water leaking.
Checking for toilet
A2: Toilet leaks can be detected by adding a few drops of food coloring
to the water in the toilet tank. Leave the food coloring in the
tank for at least ten minutes. If colored water appears in the bowl,
the toilet is leaking.
Q: What part of my
water line am I responsible for?
A: Residential customers are responsible for section of
waterline from the shut off valve located near the edge of the street
(curb stop) up to the water meter. Also all plumbing after the meter
is the customer’s responsibility.
Q: Where can I pay
my water bill?
A: Bills can be paid
at the Beaver Falls Municipal Authority's office at 1425 Eighth
Avenue in Beaver Falls during regular business hours. Also, there
is a drop off box for after hours bill payment.
Q: What if my tenant
does not pay their water bill?
A: The property owner is liable to pay the tenant’s
unpaid bill for service rendered to the tenant by the Authority.
Q: How often is my
A: Residential meters are read every three months
and commercial meters are read every month.
Q: What is Auto-Pay?
A: Auto-Pay is a method to pay your water bill through
automatic deduction from your checking account.
Q: How does Auto-Pay
A: Once you sign up for the program and provide a voided check or
personalized deposit slip, your bill will be paid automatically
from your bank account. Auto-Pay can be cancelled at any time.
Q: Who do you call
with questions about Auto-Pay?
A: Call Customer Service at 724-846-2400 during regular business
Q: How can bills be
A: Even though your financial institution takes care of your payments,
you will still receive a water bill statement. You will know how
much will be deducted from your account and when.
Q: What are the advantages
A: You will never have to write another check for your water bill.
You no longer need worry whether your bill has been paid. Your bill
will be paid prior to the due date. You will have a record of your
prior payment on your bill statement. Auto-Pay also saves you money.
Q: How does Auto-Pay
save you money?
A: Auto-Pay is a free service from the Beaver Falls Municipal Authority.
There is no charge per transaction. You save the cost of postage,
any bank charges and the cost of the check itself.
Q: Who can benefit
A: Everyone can benefit, but this automatic payment may
work well for someone who is ill or elderly. If you know such a
person, be sure that customer knows about Auto-Pay.
Q: How do you sign
up for Auto-Pay?
A: You can print out a Auto-Pay Program form, fill it out and mail
it to us with a VOIDED CHECK. To download the form,