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Frequently Asked Questions

Please see below for a listing of common questions and answers. If you do not find the answer you need, please contact our customer service department at 724-846-2400 from 8:00 a.m. to 4:00 p.m. Monday thru Friday.

Q: What is the hardness of my water?
A: The hardness in 2007 ranged from 76 mg/l (4.44 grains/gal) to 140 mg/l (8.19 grains/gal).

Q: Is Fluoride added to my water?
A: Beaver Falls Municipal Authority water contains approximately one part per million of Fluoride.

Q: How can I check to see if I have a water leak?
A1:
Checking for leaks at your meter.
First you need to turn off all water using appliances and fixtures. Then observe the small leak detection triangle that is located on the dial of your water meter. If this triangle is rotating (even very slightly), there is water leaking.

Checking for toilet leaks
A2: Toilet leaks can be detected by adding a few drops of food coloring to the water in the toilet tank. Leave the food coloring in the tank for at least ten minutes. If colored water appears in the bowl, the toilet is leaking.

Q: What part of my water line am I responsible for?
A:
Residential customers are responsible for section of waterline from the shut off valve located near the edge of the street (curb stop) up to the water meter. Also all plumbing after the meter is the customer’s responsibility.

Q: Where can I pay my water bill?
A: Bills can be paid at the Beaver Falls Municipal Authority's office at 1425 Eighth Avenue in Beaver Falls during regular business hours. Also, there is a drop off box for after hours bill payment.

Q: What if my tenant does not pay their water bill?
A: The property owner is liable to pay the tenant’s unpaid bill for service rendered to the tenant by the Authority.

Q: How often is my meter read?
A: Residential meters are read every three months and commercial meters are read every month.

Auto-Pay Program

Q: What is Auto-Pay?
A: Auto-Pay is a method to pay your water bill through automatic deduction from your checking account.

Q: How does Auto-Pay work?
A: Once you sign up for the program and provide a voided check or personalized deposit slip, your bill will be paid automatically from your bank account. Auto-Pay can be cancelled at any time.

Q: Who do you call with questions about Auto-Pay?
A: Call Customer Service at 724-846-2400 during regular business hours.

Q: How can bills be tracked?
A: Even though your financial institution takes care of your payments, you will still receive a water bill statement. You will know how much will be deducted from your account and when.

Q: What are the advantages of Auto-Pay?
A: You will never have to write another check for your water bill. You no longer need worry whether your bill has been paid. Your bill will be paid prior to the due date. You will have a record of your prior payment on your bill statement. Auto-Pay also saves you money.

Q: How does Auto-Pay save you money?
A: Auto-Pay is a free service from the Beaver Falls Municipal Authority. There is no charge per transaction. You save the cost of postage, any bank charges and the cost of the check itself.

Q: Who can benefit from Auto-Pay?
A: Everyone can benefit, but this automatic payment may work well for someone who is ill or elderly. If you know such a person, be sure that customer knows about Auto-Pay.

Q: How do you sign up for Auto-Pay?
A: You can print out a Auto-Pay Program form, fill it out and mail it to us with a VOIDED CHECK. To download the form, click here.

 
Beaver Falls Municipal Authority | 1425 Eighth Avenue, Beaver Falls, PA 15010 | 724-846-2400 | info@bfwater.net