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Common Complaints and Solutions

Please see below for a listing of the common complaints and solutions. If you do not find the solution you need, please contact our service department at
724-846-2400 from 8:00 a.m. to 4:00 p.m. Monday thru Friday.

To download the information below, click here.

Discolored Water
Run your COLD water only for 15 to 30 minutes,. If it does not clear, call us for
assistance.

Chlorine Taste
Store water in refrigerator in an open top container. Chlorine will evaporate out.

Stains caused by discolored water
You can obtain a product such as Red-B-Gone to remove staining. Follow directions very carefully.

Estimated Bill
Read the water meter and call in a reading have a remote installed; or call the office
(724-846-2400) to schedule a reading.

Will be gone for an extended time
Call the office (846-2400) to have water shut off and we will turn it back on when you return. There is a $20.00 fee for each procedure.

Leak in house
Use the shut-off valve normally located near the water meter. Now is the time to locate the valve(s) so you will know where the valves are in an emergency.
ATTACH THE ENCLOSED TAG TO THE VALVE SO THAT IT CAN BE READILY IDENTIFIED WHEN NEEDED.

Water bubbling up in the lawn
Call us. We will shut the supply off so you or your plumber can make the necessary
repairs. The service line on the customer's property is the customer's responsibility.

Low Pressure
Make sure no one closed the valves located near the fixture or near the water meter. If pressure is low only at the one fixture and you cannot determine problem, call a plumber. If problem is throughout the house call us.

Hardness of Water
Our water ranges in hardness from 6 to 9 gpg. This is within acceptable range for normal domestic uses.

Fluoride
The Authority does fluoridate the water. The Fluoride level is 1.0 mg/I.

 
Beaver Falls Municipal Authority | 1425 Eighth Avenue, Beaver Falls, PA 15010 | 724-846-2400 | info@bfwater.net